OBJECTIVES

After completing the training, you will be able to:

• Install, configure, and maintain computer equipment, mobile devices, and software for end users
• Service components based on customer requirements
• Understand networking basics and apply basic cybersecurity methods to mitigate threats
• Properly and safely diagnose, resolve, and document common hardware and software issues
• Apply troubleshooting skills and provide customer support using appropriate communication skills
• Understand the basics of scripting, cloud technologies, virtualization, and multi-OS deployments in corporate environments

COURSE BREAKDOWN

1.0 Mobile Devices

1.1 Install and configure laptop hardware and components
1.2 Compare and contrast the display components of mobile devices
1.3 Set up and configure accessories and ports of mobile devices
1.4 Configure basic mobile-device network connectivity and application support

2.0 Networking

2.1 Compare and contrast Transmission Control Protocol (TCP) and User Datagram Protocol (UDP) ports, protocols, and their purposes
2.2 Compare and contrast common networking hardware
2.3 Compare and contrast protocols for wireless networking
2.4 Summarize services provided by networked hosts
2.5 Install and configure basic wired/wireless small office/home office (SOHO) networks
2.6 Compare and contrast common network configuration concepts
2.7 Compare and contrast internet connection types, network types, and their features
2.8 Use networking tools

3.0 Hardware

3.1 Explain basic cable types and their connectors, features, and purposes
3.2 Install the appropriate RAM
3.3 Select and install storage devices
3.4 Install and configure motherboards, central processing units (CPUs), and addon cards
3.5 Install or replace the appropriate power supply
3.6 Deploy and configure multifunction devices/ printers and settings
3.7 Install and replace printer consumables

4.0 Virtualization and Cloud Computing

4.1 Summarize cloud-computing concepts
4.2 Summarize aspects of client-side virtualization

5.0 Hardware and Network Troubleshooting

5.1 Apply the best practice methodology to resolve problems.
5.2 Troubleshoot problems related to motherboards, RAM, CPU, and power
5.3 Troubleshoot and diagnose problems with storage drives and RAID arrays
5.4 Troubleshoot video, projector, and display issues.
5.5 Troubleshoot common issues with mobile devices.
5.6 Troubleshoot and resolve printer issues
5.7 Troubleshoot problems with wired and wireless networks

Course Facilitators
This course is delivered by highly skilled and experienced ICT Trainers who have attained several CompTIA certifications.

TARGET AUDIENCE

• Those who want to learn how to perform installation, configuration, diagnosing, preventive maintenance and basic networking.
• Those who are involved in correcting common software, hardware, or connectivity-related problems.

PRE-REQUISITE
To ensure your success in this course, students should have experience with basic computer user skills, be able to complete tasks in a Microsoft® Windows® environment, be able to search for, browse, and access information on the Internet, and have basic knowledge of computing concepts.

EXAM CONTENT

Required exam: A+ Core 1 (220-1101)
Number of questions: Maximum of 90
Type of questions: Multiple choice and performance-based
Length of test: 90 minutes
Recommended experience: 12 months of hands-on experience in a help desk support technician, desktop support technician, or field service technician job role
Passing score: 675 (on a scale of 100–900)