Training Overview

OVERVIEW

This training program aims to equip country code registrars with comprehensive knowledge, practical skills, and best practices necessary to excel in managing domain registration processes effectively, complying with regulatory requirements, and delivering superior customer service. By the end of the training, participants will be empowered to enhance operational efficiency, mitigate risks, and apply innovation in their registrar operations. The training also aims at equipping relevant government agencies and the public in general with knowledge about Country Code Top-Level Domains (ccTLDs).

Training Objectives

TRAINING OBJECTIVES

  •  Equip country code registrars with the necessary knowledge and skills to effectively manage domain registration processes, comply with regulatory requirements, and provide excellent customer service.
  •  Equip relevant government agencies with knowledge about Country Code Top-Level Domains (ccTLDs).
  •  Train the community and individuals in the operation of Country Code Top-Level Domains (ccTLDs) business

TRAINING DELIVERY MODE:

The training will be delivered in person employing a range of blended instructional methods including lectures, demonstrations, group discussions, simulations, and hands-on lab activities. To enhance learner engagement, the training will also include e-learning components allowing students to access additional content and complete quizzes.

MODULESOBJECTIVESCOURSE OUTLINE
MODULE 1: UNDERSTANDING A REGISTRY BUSINESS (1 day) Gain a comprehensive understanding of the structure and operations of a domain registry. Introduction to Domain Registry Business
Overview of Domain Name System (DNS)
Understanding the roles of a registry, registrar, and registrant
Importance of Country Code Top-Level Domains (ccTLDs)
Registry business models
Legal and Regulatory Framework
International and national regulations governing ccTLDs
Compliance requirements and best practices
Domain Registration Process
Steps involved in registering a domain
Tools and technologies used in domain registration
Introduction to registry database software and automation
Best practices for managing domain registrations
DNS Fundamentals
Basic DNS concepts: what is DNS and how it works
DNS operations and the role of the registry
Importance of DNS security
Common DNS issues and troubleshooting
Business Development in the Registry Industry
Strategies for domain marketing and customer acquisition
Business development tactics for expanding registry operations
Partnerships and collaborations in the domain industry
Automation and Artificial Intelligence in Registry Operations
Role of automation in streamlining registry operations
AI applications in customer service and domain management
Future trends in automation and AI for registries
Case Study and Group Discussion
Analysis of successful registry businesses
Interactive discussion on challenges and opportunities in the registry industry
Group activity: designing a basic business model for a registry
MODULE 2: OPERATING A REGISTRY BUSINESS (1 DAY) Understand the roles and relationships between registry, registrar, and registrant. Understanding a Domain Registry, Registrar, and Registrant
Overview of the domain name ecosystem
Roles and responsibilities of a registry, registrar, and registrant
Interaction between these entities in the domain lifecycle
Setting Up a Domain Registry
Technical and operational requirements for establishing a domain registry
Compliance with regulatory and policy frameworks
Introduction to registry database software
Automation of registry business processes for efficiency
Starting a Domain Registrar Business
Steps to launch and operate a domain registrar business
Technical integration with the registry: API, software, and automation tools
Legal and regulatory considerations for registrars
Best practices for smooth operations and customer onboarding
Customer Relations Management
Importance of customer relations in the domain industry
Strategies for effective customer communication and support
Enhancing customer service using AI-powered tools
Case studies on successful customer relations practices
Domain Marketing and Business Development
Strategies for marketing domain names and services
Business development tactics to grow a domain registrar or registry
Leveraging partnerships and collaborations in the domain industry
Analyzing market trends and adapting business strategies
Setting Up an Ecommerce Site for Domain Services
Building an ecommerce platform for domain sales and related services
Integration with payment gateways and security measures
Optimizing the user experience on ecommerce sites
Marketing and selling domains online: best practices and tools
Automation of Registry Business Processes
Overview of registry database software solutions
Automation of domain registration, management, and renewal processes
Benefits of automation in reducing operational costs and improving efficiency
Future trends in automation and AI for registry businesses
MODULE 3: SECURING THE REGISTRY BUSINESS (3 DAYS) Understand the critical importance of data protection and privacy in the registry business. Understanding Data Protection and Data Privacy
Definitions and key concepts in data protection and privacy
Overview of data privacy laws and regulations (e.g., GDPR)
Compliance requirements for registry organizations
Implementing Data Protection Measures
Best practices for data protection in a registry setting
Encryption, access control, and data anonymization techniques
Data lifecycle management: from collection to deletion
Data Breach Response and Management
Identifying and responding to data breaches
Developing a data breach response plan
Communication strategies during a data breach
Cybersecurity Fundamental Requirements for Registry Organizations
Key cybersecurity concepts and principles
Importance of securing DNS infrastructure and registry systems
Implementing a robust security architecture
Risk Management in Registry Operations
Identifying and assessing risks specific to the domain industry
Developing a risk management framework
Mitigation strategies for common threats and vulnerabilities
Fraud Prevention in the Registry Business
Common types of fraud in domain registrations
Strategies for preventing and detecting fraudulent activities
Tools and technologies for fraud monitoring and management
Use of Artificial Intelligence (AI) in Cybersecurity
Introduction to AI and machine learning in cybersecurity
How AI can enhance threat detection and response
Case studies of AI-driven security solutions in the domain industry
AI-Powered Threat Detection and Mitigation
Leveraging AI for real-time threat detection
Automated incident response using AI
Integration of AI with existing security systems
Future Trends in Cybersecurity and AI
Emerging threats in the domain industry
Future trends in AI-driven security solutions
Preparing for the next generation of cybersecurity challenges
Case Study and Group Discussion
Case study: analyzing a complex security breach and response
Group discussion on the application of AI in securing registry businesses
Developing a forward-looking security strategy for a registry
MODULE 4: REGISTRAR'S Internet Infrastructure Management (5 DAYS) Understand foundational concepts of TCP/IP, including IPv4, IPv6, and DNS. Course Introduction and Overview
Introduction to the course objectives and structure
Importance of internet infrastructure management in the domain industry
Introduction to TCP/IP
Understanding the TCP/IP model
Overview of the OSI model and comparison with TCP/IP
Key protocols in the TCP/IP suite
IPv4 and IPv6 Addressing
Detailed understanding of IPv4 addressing and subnetting
Introduction to IPv6: addressing structure and advantages
Transition strategies from IPv4 to IPv6
Domain Name System (DNS)
Fundamentals of DNS: how it works and its importance
DNS hierarchy and components (root, TLD, authoritative servers)
Configuring and managing DNS for a registrar
Fibre Optic Technologies and Architectures
Types of fibre optic cables (single-mode, multi-mode)
Fibre optic network design and architecture
Understanding the role of fibre optics in internet infrastructure
Network Security Fundamentals
Introduction to network security concepts
Common threats to internet infrastructure and best practices for prevention
Implementing security measures for DNS and TCP/IP networks
DNS Security Extensions (DNSSEC)
Overview of DNSSEC and its importance for security
Implementing DNSSEC in a registry environment
Challenges and considerations in managing DNSSEC
Introduction to Cloud Services for Registrars
Understanding cloud computing models (IaaS, PaaS, SaaS)
Benefits of cloud services for registrars
Selecting and managing cloud service providers
Performance Monitoring and Optimization
Tools for monitoring network performance
Techniques for optimizing DNS performance
Evaluating and improving the user experience
Case Studies and Group Discussion
Real-world case studies on effective internet infrastructure management
Group discussion on current trends and future directions in TCP/IP and DNS management

Target Audience

TARGET AUDIENCE

The training will target various categories of participants, including:

Country code domain registries Registrars
Internet service providers (ISPs)
Mobile network operators
Community network operators
Government ICT agencies (e.g., ICTA)
ICT regulators
Small and medium-sized enterprises (SMEs)
Individuals interested in the domain registration business

 

 

TRAINING VENUE

Training to be conducted at AFRALTI, participants will also have a choice of stating at the Guest House for their own convenience.

Training Duration

S/N Module Duration (Days) Date
1 Module 1: Understanding a Registry Business 1 2nd December 2024
2 Module 2: Operating a Registry Business 1 3rd December 2024
3 Module 3: Securing the Registry Business 3 4th-5th December 2024
4 Module 4: Registrar’s Internet Infrastructure Management 5 20th-24th January 2025
5 Module 5: Advanced DNS Implementation 5 27th-31st January 2025

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